Return & Refund Policy

Effective August 15, 2026

At Little Dog Art Studios, every order is prepared with care. Because our shop includes original artwork, custom commissions, limited-edition collectibles, studio-produced goods, and made-to-order products, return eligibility varies by product type.

Standard Studio Merchandise

Eligible non-custom merchandise may be returned within 14 days of delivery.

To qualify for a return, the item must be unused, unaltered, and in the condition in which it was received. Products sold in sealed or collectible packaging must remain unopened where applicable. Proof of purchase is required.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original outbound shipping charges are non-refundable except when the return results from an error by Little Dog Art Studios.

Returns must be approved before they are mailed. Please contact Little Dog Art Studios using the contact information provided on our store before sending any item back.

Return address: Use the Little Dog Art Studios business return address listed in our Contact Information.

Original Artwork

Because original artwork is unique and one of a kind, all sales of original artwork are final.

If an original artwork arrives damaged or you receive an incorrect item, please contact us promptly with photographs of the artwork, packaging, and shipping materials. We will work directly with you to resolve the matter through replacement where possible, repair, insurance claim, refund, or another appropriate solution.

Custom Commissions and Personalized Artwork

Custom commissions, personalized artwork, and other made-to-order creative work are final sale and are not eligible for return or exchange.

Deposits or other payments specifically identified as non-refundable remain non-refundable once work has begun or materials have been purchased.

If you need to cancel a commission before work begins, please contact Little Dog Art Studios immediately. Any refund beyond an expressly non-refundable deposit will be determined according to the terms of the individual commission agreement.

Duck & Compass Society Products and Collectibles

Duck & Compass Society products may be returned within the standard 14-day return window provided they are unused, undamaged, and unopened where applicable.

Opened collectible packs, products that have been altered, and personalized or specially produced items are not eligible for return unless they are defective or were incorrectly fulfilled.

Print-on-Demand Products

Certain products are produced specifically for each customer by our print-on-demand fulfillment partners.

Because these products are made to order, returns or exchanges are not accepted for ordering the wrong size or color, or for a change of mind.

If a print-on-demand product arrives damaged or contains a manufacturing defect, please contact Little Dog Art Studios within 30 days of delivery and provide clear photographs showing the problem. We will review the issue and arrange an appropriate replacement or refund when eligible.

Please contact Little Dog Art Studios rather than returning a print-on-demand product directly to the manufacturer.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and photographs showing the issue and packaging.

When Little Dog Art Studios or one of our fulfillment partners is responsible for the problem, you will not be responsible for the cost of correcting the order.

Returns and Refunds

Do not send a return without first contacting Little Dog Art Studios and receiving return authorization.

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method. Processing time after a refund is issued may vary depending on the customer's bank, card issuer, or payment provider.

Items returned without authorization, outside the applicable return window, or in a condition that prevents resale may be refused.

Exchanges

We do not guarantee direct exchanges.

For eligible standard merchandise, the simplest process may be to return the eligible item and place a new order for the desired item.

Original artwork, custom commissions, personalized work, and made-to-order print-on-demand products are not eligible for exchange except when required to correct a damaged, defective, or incorrectly fulfilled order.

Questions

If you have questions about whether your purchase is eligible for return, refund, replacement, or cancellation, please contact Little Dog Art Studios using the contact information provided on our store.

We would rather address a concern directly and thoughtfully than leave a customer wondering what to do.